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12 Panel Medical main goal is to provide our customers 100% satisfaction and products that provide solutions with solid results. We will make the effort to complete this mission and pledge to our customers but also following the procedure for returns.



All sales are final and drug and alcohol products are non-refundable due to the nature of these products. However, products may be returned for a full refund of the cost of the item excluding freight. Products can be returned if:

  1. The product was shipped in our error by 12 Panel Medical
  2. The product was deemed defective by 12 Panel Medical after investigation.

Note: If a product has a missing part we will either mail the missing part or replace the product. If one of the above conditions is the case for returning a product, then:

  1. The product must be returned in new condition in the original packaging with all the accessories. Product that returns with damage packaging will not be accepted and returned to the buyer with a proper explanation and photos of the product.
  2. 12 Panel Medical now will also refund shipping charges, if the product being returned was the result of our error.

The product should be returned within 5 days of receipt, along with a copy of the original invoice. 12 Panel Medical will use tracking report provided by shipper and no international returns are allowed. Once the returned product has been received, and once the credit or refund is issued, then an email confirmation will be sent. A product cannot be refunded that has been used improperly or procedure for test confirmation (gc/ms or lc/ms) have not effectuated in the case of drug tests. In this case, all the manufacturer’s warranties will automatically expire.

Cancellation: Once the product has shipped order cannot be cancelled and any returns without an authorization number will be charged a 30% restock fee plus shipping costs paid by ovusmedical.
Do You Have Questions? Call our office at 561-331-2092 during office hours M-F 9 am-5 pm EST for any questions about returning a product or go to the Contact Us section of our web page for more info. At ovusmedical, we understand the need for excellence in their customer service and also understand that procedures must be in place to provide a clear understanding of company policy to achieve this goal.

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